How can I trust the sellers on Refocus Market?
We personally interview and confirm each seller is legitimate and has authentic gear. You can trust every seller on our marketplace. We guarantee you will receive your order in a timely manner and that the item will be correct.
Can I change the shipping address of my order?
No, unfortunately we are unable to change the shipping address after the order has been placed. Each order clears a fraud process that involves matching the shipping address to the billing address on the credit card. This is for the safety of all parties involved. If you need to change an address, we will have to cancel the order and place a new order going to the new address.
What if I receive an item that is not as described?
This is extremely unlikely as all of our sellers are well vetted. However, mistakes can always happen. In the event that the item you receive is not as described, please contact us within 3 days of receiving the item. We will ask for some pictures and compare them to the original listing. If it’s found that the item is not as described we will issue a return label for you to send the item back and receive a full refund.
What payment methods are accepted?
We accept all major credit cards. When checking out with an item you will be asked for the full credit card number, expiration date, CVV code and billing address.
Is it safe to pay a seller outside of Refocus?
No, all payments must be made through Refocus Market. This is for the safety of the buyer and is the only way we can keep you safe from fraud.
How long will it take to receive my order?
We ask our sellers to ship orders within 3 business days of receiving the order. It may take up to 4 days for your item to arrive without priority shipping.. A safe range to estimate is between 2-7 days.